SHIPPING & EXCHANGE POLICY

  • Shipping Policy

Orders will be dispatched within 24 hours of placing your order. Our warehouse is based in Melbourne, Australia, so shipping times may vary depending on your location. Please note that all orders received after 12 pm AEST on a Friday and over the weekend are processed the following Monday

Approximate delivery times for A U S T R A L I A and P O S T A G E  C O S T S 

S T A N D A R D  S H I P P I N G :

Order $0-$35 = $5, Order $36-$50 = $10,

Order $149+ = Free Standard Shipping, Order over $300 = Free Express Shipping

(3-5  business days) 

E X P R E S S  S H I P P  I N G : $15.70

(1-3 business days)

 

  • Exchange Policy

We want to make online shopping as easy as possible. To exchange your item, please return your item to us. In the meantime, you can make another purchase on www.avoirofficial.com This limits wait time so you can wear your item ASAP.

Step 1: Send an email to us about your garment that you would like to return.

Step 2: After we checked the item that you like to return (is/are) still available or not, we will email back to you. If still available please do the next step.

Step 3: Post the exchange item back to us as soon as possible , Our address is AVOIR OFFICIAL, 5503/260 Spencer st Melbourne, Victoria, AU, 3000, 041 595 2448.

Step 4: Once  your exchange is received and quality checked and meets our exchange requirements, we will post a new exchange item to you.

NOTE:

Avoir Official offers complimentary shipping for exchanged items to the customer within Australia, however any postage of goods back to Avoir Official will be required to be covered by the customer. 

Any exchanges or returns for other country orders require the customer to cover shipping costs both in delivering to and from AVOIR OFFICIAL.