- WHEN SHOULD I EXPECT MY ORDER?
Your order will be processed and shipped that day before 12 pm AEST (not including weekends or Australian public holidays)
- HOW LONG DOES SHIPPING TAKE?
A few days after you order, you'll get a confirmation email that it's been shipped with a link to tracking. For further details, visit our shipping page here Express orders within Australia should arrive within 1-2 business days. Standard orders should take 3 - 4 business days. Delivery time does depend on location and local postal service capacity.
- HOW DO I TRACK MY ORDER?
We have made it so easy! You will also receive tracking details direct to your inbox once your item has been shipped. You can also input your tracking information on the Australia Post website here
- WILL I NEED TO BE HOME FOR MY DELIVERY?
We have signature on delivery for all parcels, if you are not home for delivery your package will be waiting for you at your local post office.
- THE SIZE ISN’T RIGHT. CAN I EXCHANGE MY ITEM?
Of course! Size is everything when you want a tailored look. Please email us at email@example.com to let us know. In the meantime, feel free to repurchase your correct size so there is no wait time.
- CAN I CANCEL MY ORDER?
We work fast, so please get in touch ASAP if you'd like to cancel your order. If it hasn't been packed or shipped yet, we'll be able to cancel and refund you the full amount.
- I MADE AN ERROR IN MY ORDER?
Please email firstname.lastname@example.org with all the details and we'll do our best to get it sorted. We do work quickly, so it's possible that your order will be processed, packed and shipped before we can request changes. But it so, simply return the order to us and we'll get in touch so a new order is sent ASAP.
- HOW DO I RETURN MY ITEM?
- AN ITEM I LOVE IS SO SOLD OUT IN MY SIZE. CAN YOU HELP?
- I FORGOT TO USE MY DISCOUNT CODE AT CHECKOUT
- DO YOU HAVE STORE THAT I CAN COME AND VISIT?