Help
FAQs
Orders, delivery, exchanges and returns.
When should I expect my order?
Orders placed before 12 pm AEST are processed and shipped the same day, not including weekends or Australian public holidays.
How long does shipping take?
Express orders within Australia should arrive within 1–2 business days. Standard orders take 3–4 business days. Delivery time depends on your location and local postal service capacity.
How do I track my order?
We email your tracking details once your order ships. Enter them on the Australia Post website to follow your parcel.
Will I need to be home for my delivery?
All parcels need a signature on delivery. If you are not home, your package will wait for you at your local post office.
The size isn’t right. Can I exchange my item?
Email avoir.official.au@gmail.com to arrange an exchange. To avoid missing out, you can repurchase the correct size straight away. See the exchange policy.
Can I cancel my order?
If your order hasn’t been packed or shipped yet, we can cancel it and refund the full amount. Contact us as soon as possible.
I made an error in my order
Email avoir.official.au@gmail.com with the details. Orders are processed quickly, so if we can’t make the change in time you may need to return the item.
How do I return my item?
Email avoir.official.au@gmail.com with your order number and reason for return, or use the return link. Full details are on the returns page.
An item I love is sold out in my size. Can you help?
Email avoir.official.au@gmail.com and we’ll check. We can’t guarantee availability.
I forgot to use my discount code at checkout
Discount codes can’t be applied after payment has been processed.
Do you have a store I can visit?
We’re currently trading online only.
Didn't find your answer? Email avoir.official.au@gmail.com or use the contact form.