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Return policy & how to return

Returns are accepted within 10 days of delivery, for Australian and international orders.

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Return policy

  • Australian returns are accepted within 10 days from the date of delivery. Items received outside this date will not be accepted.
  • International returns are accepted within 10 days from the date of delivery. Items received outside this date will not be accepted.
  • "Date of delivery" means the day you received the package, or the day the courier marked it as delivered.
  • All items must be in original condition with tags attached. Any item that has been worn, washed, damaged or altered cannot be returned.
  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • Earrings and intimates cannot be returned for hygiene reasons unless found faulty.
  • All sale or outlet items are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.

Afterpay orders

  • Full-priced goods bought with Afterpay can be returned for a credit note only (excludes fee). Your original Afterpay payment schedule continues until payments are complete.
  • Sale or outlet items are final sale unless our Customer Care Team finds them faulty, in which case the item will be repaired or replaced. If it can't be repaired and no replacement is available, a refund will be offered.
  • Faulty refunds go back to your original payment platform, and scheduled payments are adjusted or cancelled automatically.
  • Full terms: Afterpay terms and conditions.

How to return

  1. Send a return request to avoir.official.au@gmail.com with your order number and the item and size you'd like to return or exchange.
  2. Wait for our reply. We'll email your return or exchange confirmation so you can send the item back.
  3. Pack the item in a box, an Australia Post flat rate satchel or your own packaging. It must be in original condition with tags attached.
  4. Ship it to the address in our email, or lodge it through the return link.

Return shipping costs are the customer's responsibility, and we are not responsible for lost, stolen or undelivered return parcels. For exchanges, Avoir Official covers shipping of the exchanged item to you within Australia.